Hayes Service Terms

Welcome to Hayes Vehicle Hire Services. These Terms of Service (Terms) govern your use of our website hayesvehiclehire.co.uk and our vehicle rental services. By using our services

1. Rental Terms

All vehicle rentals with Hayes are subject to a detailed Rental Agreement provided at booking confirmation or vehicle collection. This agreement sets out the specific terms, conditions, insurance details, charges, and your responsibilities for the particular rental. If there is any conflict between these Terms and the Rental Agreement, the Rental Agreement will prevail.

2. Hayes Eligibility

To rent a vehicle from Hayes, you must:

  • Be at least 21 years old when renting from Hayes (age limits may differ by vehicle type, with additional charges possible for drivers under 25). Hold a valid, full driving licence appropriate for the vehicle category, held for the minimum period specified in the Rental Agreement. Provide valid photo identification and the payment documentation required by Hayes, such as a government-issued ID and the payment card in the renter’s name.

3. Booking and Payment — Hayes

  • Bookings may be made via the Hayes website, by phone, or in person at our Dartford office. A booking deposit may be required to confirm a reservation. Full payment and a security deposit are normally due when the vehicle is collected. All prices are shown in British Pounds (£) and include VAT where applicable.

4. Vehicle Collection and Return — Hayes

  • You must inspect the Hayes vehicle thoroughly at collection and report any existing damage immediately. A vehicle condition report will be completed and signed by a Hayes representative at pickup. Return the vehicle to Hayes in the same condition as when collected, allowing for normal wear and tear. Any new damage on return will be assessed and charged accordingly.

5. Hayes Insurance and Liability

  • Basic third-party insurance is included with all Hayes rentals. Full coverage details and excess amounts are set out in the Rental Agreement. Additional insurance options may be available to reduce your financial liability. Review these options carefully. You are responsible for damage or loss up to the excess amount stated in the Rental Agreement.

6. Cancellation and Amendments

Cancellation and amendment policies at Hayes vary by booking type and notice period. Refer to your Hayes booking confirmation or Rental Agreement for specific details. Late cancellations or no-shows may result in charges.

7. Hayes Restrictions

You must not use the Hayes vehicle for:

  • Using a Hayes vehicle for any illegal purpose or activity. Engaging in racing, rallying, off-road driving, or other hazardous activities with a Hayes vehicle. Transporting hazardous, toxic, or otherwise dangerous materials in a Hayes vehicle. Sub-letting a Hayes vehicle to third parties or allowing unauthorized drivers. Operating a Hayes vehicle under the influence of alcohol or drugs. Any use for which the Hayes vehicle is not intended...

Violating these restrictions may result in Hayes immediately terminating the rental and applying charges.

8. Limitation of Liability (Hayes)

To the maximum extent permitted by English and Welsh law, Hayes will not be liable for indirect, incidental, special, or consequential damages, or loss of profits, data, or business, arising from your use of our services. Our total liability for any claim will not exceed the total fees you paid to Hayes for the services that gave rise to the claim in the 12 months preceding the claim.

9. Applicable Law

These Terms of Hayes are governed by English and Welsh law. Any disputes concerning Hayes will be subject to the exclusive jurisdiction of English and Welsh courts.

10. Changes to Hayes Terms

Hayes may modify these Terms at any time. Any changes become effective immediately upon posting on the Hayes website. Your continued use of Hayes services constitutes acceptance of the updated Terms.

11. Contact Hayes

For questions about these Terms, please contact Hayes:

Hayes Vehicle Hire Services
Station Road, Hayes UB3 1AB, United Kingdom
Hayes:: 020 3151 0784
E-mail:: Hayes' Reliable Choice for Car Hire